Contact Us
Book a Demo
Contact Us
Book a Demo

Support Services

Learn about support, support eligibility,
product lifecycle, hours of operation

Renewals

tel : 972-8-9348681 weekdays 09:00 - 17:00 GMT +2

Customer Service

tel : 972-8-9348681 weekdays 09:00 - 17:00 GMT +2

Technical Support

tel : 972-8-9348681 weekdays 09:00 - 17:00 GMT +2

Technical Support

Support Eligibility

Technical support is available for NET-MONITOR products and services with an active service agreement, subscription, or are under warranty
(30 days after purchase).

To ensure your success, we include a one, two, or three-year active service agreement with the purchase of most of our products.

With an active service
agreement you get:

  • Level 3 of maintanance & support remote-services
  • Product updates - Software Version Upgrades & Functionality Upgrades
  • Corrective Maintenance
    and Support - Bug fixes
  • Invitations to participate in
    product beta programs

SLA

We offer our Level 3 support
services with the following SLA:

Support

Critical

High

Medium

Medium

Initial Response

Up to 25000

Up to 50000

Unlimited

Unlimited

Updates

2 business hours

4 business hours

24 business hours

24 business hours

Relief

Shared

Shared

Shared

Shared

Technical support responsiveness that we guaranteeis based on
the impact the issue has on our customers business.
All support & maintanance issues are subject to product EULA

Consulting

Meeting your business objectives starts with a dynamic network and IT architecture. Net-Monotor Consulting Services provides assessment planning & design services aligned with your IT needs.

We assess network readiness, identify gaps and provide a roadmap for network transformation with the rest of IT. Consulting services for software-defined networking, network function virtualization and network infrastructure and application optimization helps ensure that your network is future-ready.

Customer value is the core focus of our philosophy. We strive to define success and value in customer terms.

By continually sharing a keen understanding of our customers’ business challenges and long-term goals, and aligning quality solutions to address them, we make a difference where it counts most. The Net-Monitor consulting portfolio includes:

Professional Services

As a specialist in professional networking services, Net-Monitor offers a host of solution services that are flexible, agile and cost effective.

These are delivered following our unique service methodology based years of experience & expertise of our experts

Professional Services

Our world-class professional services related to technology
quality ( from manual testinting till TestOps ) portfolio includes:

  • System Design
  • Network implementation
  • Solution Architecture
  • Network deployment
  • Project Management

Our highly skilled and qualified professional services team, featuring
a high proportion of engineering and technical staff, helps customers
to understand the current state of quality of their network systems &
ensures alignment with their IT & business objectives.

Training & Certification

Our on-stie Training helps you gain in-depth understanding of networking and be well-exersised with our Net-Monitor solutions.

Passing our course you will gain know-how experience with the following subjects:

  • Net-Monitor installation
  • Net-Monitor implementation
  • Net-Monitor Operation
  • Network management by getting
    to the RCA & shortening TTR
Pro

Pro

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Enerprise

Enerprise

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Net-Monitor Pro

Net-Monitor is a market leader
platform for network monitoring.
As the Intelligent Monitoring Control
Platform for network, Net-Monitor…

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Net-Monitor Enerprise

Net-Monitor is a market leader platform
for network monitoring. As the
Intelligent Monitoring Control Platform
for network, Net-Monitor can…

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Net-monitor Ltd. is a private software company that develops and deploy software products for monitoring network. The company consists of a team of expert with extensive experience and knowledge in the content worlds of networking with diverse specialties.

Partners

Company

Social